Frequently Asked Questions (FAQ)

Orders

• How do I place an order?
  Browse products, add items to your cart, and proceed to checkout.

• Can I change or cancel my order?
  Orders can be changed or canceled within 24 hours of purchase by contacting customer support.

• How do I track my order?
  You’ll receive a tracking link via email once your order ships.

Shipping

• What shipping options are available?
  We only offer standard shipping at this time. 

• Do you ship internationally?
  No, we only ship to the Lower 48 States of the United States of America. 

• How long does delivery take?
  Standard shipping typically takes 1-3 business days.

Payment

• What payment methods do you accept?
  We accept credit/debit cards, Apple Pay, and Google Pay. 

• Is my payment information secure?
  Yes, all transactions are encrypted and processed securely.

Returns & Refunds

• What is your return policy?
  Items can be returned within 30 days of delivery in original condition.

• How do I request a refund?
  Contact customer support with your order number and reason to initiate a refund.

• Are there items that cannot be returned?
  Yes, custom items can not be returned as well as items that has been used or taken out of original packaging. 

Account

• Do I need an account to shop?
  No, you can checkout as a guest, but creating an account allows faster checkout and order tracking.

• How do I reset my password?
  Click “Forgot Password” on the login page and follow the instructions.

Customer Support

• How can I contact customer service?
  You can reach us via email, live chat, or phone.

• What are your customer service hours?
  Our team is available Monday–Friday, 12 PM - 8 PM (EST).

Address:

Galactic Powersports
775 West Smith Rd
Unit 105
Medina, OH 44256

Phone: +1 940-255-8524

Email: support@galacticpowersports.com